Terms Of Services

Last Updated: 01-09-2026

Welcome to Mimo Cosmetics. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Terms

  • By using our website, you confirm that you are legally eligible to make purchases under applicable laws.

  • You agree to provide accurate and complete information when placing an order.

  • Mimo Cosmetics reserves the right to update or modify these terms at any time.

  • Continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

2. Products & Descriptions

  • We make reasonable efforts to display accurate product descriptions, images, shades, and prices.

  • Actual product colors and shades may vary slightly depending on screen settings, lighting, and device displays.

  • Product availability may change without prior notice.

  • We reserve the right to correct product description errors, update listings, or discontinue products when necessary.

3. Pricing & Payments

  • All product prices are displayed on our website in the applicable currency.

  • Prices, promotions, and discounts may change without prior notice, subject to applicable law.

  • Orders are subject to successful payment confirmation and availability of stock.

  • Customers are responsible for ensuring that the information provided during checkout is accurate.

  • If a pricing or listing error affects an order, we will take reasonable steps to contact the customer and resolve the issue appropriately.

4. Orders & Order Confirmation

  • Placing an order constitutes a purchase request and does not guarantee acceptance until the order is confirmed by Mimo Cosmetics.

  • We reserve the right to cancel or decline an order in cases involving stock shortages, suspected fraudulent activity, incorrect pricing, or inaccurate customer information.

  • If payment has already been received for an order that cannot be fulfilled, an applicable refund will be arranged in accordance with our Refund Policy.

  • Customers are responsible for providing a complete and accurate delivery address and contact number.

5. Shipping & Delivery

  • Orders are processed and dispatched according to product availability and our operational schedule.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

  • Customers should ensure that someone is available to receive the parcel at the provided delivery address.

  • Mimo Cosmetics is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to applicable consumer protection laws.

6. Returns, Exchanges & Refunds

All returns, exchanges, and refunds are governed by our Return, Exchange & Refund Policy.

  • Eligible claims must generally be submitted within 48 hours of delivery.

  • An unboxing video is mandatory for claims involving damaged, defective, incorrect, or missing items.

  • Shade and preference exchanges are subject to product condition, inspection, approval, and stock availability.

  • Approved refunds are generally processed within 5–7 working days, subject to payment processing requirements.

Please review our complete Return, Exchange & Refund Policy before placing an order.

7. Cosmetics & Product Usage

  • Customers should read product labels, ingredients, and usage instructions before applying any cosmetic product.

  • We recommend performing a patch test where appropriate, especially when using a product for the first time.

  • Discontinue use if irritation or an adverse reaction occurs.

  • Product results may vary depending on individual skin types, preferences, and usage.

  • Product descriptions are provided for general informational purposes and are not intended to replace professional medical advice.

8. Promotions & Discount Offers

  • Promotional offers, discount codes, and special deals may be subject to additional conditions.

  • Offers may have limited validity periods, product exclusions, or minimum purchase requirements.

  • Unless explicitly stated, promotional offers cannot be combined with other discounts.

  • Mimo Cosmetics reserves the right to correct errors in promotional listings and modify or discontinue offers in accordance with applicable law.

9. Intellectual Property

All content on the Mimo Cosmetics website, including logos, product images, text, graphics, designs, and other materials, is owned by or licensed to Mimo Cosmetics unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

10. Website Use & Prohibited Activities

You agree not to:

  • Use our website for unlawful or fraudulent activities.

  • Submit false, misleading, or unauthorized order information.

  • Attempt to interfere with website security, functionality, or availability.

  • Copy or misuse website content for unauthorized commercial purposes.

  • Engage in activities that may harm Mimo Cosmetics, its customers, or its services.

We reserve the right to restrict access or take appropriate action in response to misuse, subject to applicable law.

11. Limitation of Liability

Mimo Cosmetics will make reasonable efforts to provide accurate product information, reliable service, and a secure shopping experience.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from the use of our website or delays caused by third-party service providers.

Nothing in these terms excludes or limits any consumer rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.

12. Privacy & Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage your personal information.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable privacy laws.

13. Changes to These Terms

Mimo Cosmetics may revise these Terms of Service from time to time to reflect changes in our business practices, services, or legal requirements.

Updated terms will be published on this page with a revised update date. We encourage customers to review this page periodically.

14. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan, to the extent applicable to Mimo Cosmetics and its operations. Any disputes will be handled by the competent courts or authorities as determined under applicable law.

15. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact the Mimo Cosmetics Customer Support Team through the contact details or communication channels provided on our official website.

Thank you for choosing Mimo Cosmetics. We appreciate your trust and look forward to providing you with a positive shopping experience.